Refund terms
In accordance with the Decree of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights", printed editions of appropriate quality are not subject to exchange or return.
In the event that polygraphic defects of book products are discovered, the Seller, at the request of the Buyer, will refund the amount of the cost of the returned products. Polygraphic defect is a defect obtained as a result of non-compliance with the production technology, which leads to distortion or loss of information: smearing of ink, non-printing of ink, unclear printing, glued pages, uneven trimming, inverted sheets, missing sheets or their repetition, inconsistency of the title of the book on the cover its content, etc.).
The buyer has the right to return defective book products within 14 days from the moment of receipt. To do this, you should make an application by writing to the e-mail: honchar.museum@kyivcity.gov.ua. When submitting an application for the return of goods, the details of the settlement document issued to the Buyer together with the sold goods should be indicated. Defective products are returned at the expense of the Seller. The Seller makes a refund to the Buyer, in the amount of the value of the returned products, after the Seller receives the book products with elements of polygraphic defects.
In the event that polygraphic defects of book products are discovered, the Seller, at the request of the Buyer, will refund the amount of the cost of the returned products. Polygraphic defect is a defect obtained as a result of non-compliance with the production technology, which leads to distortion or loss of information: smearing of ink, non-printing of ink, unclear printing, glued pages, uneven trimming, inverted sheets, missing sheets or their repetition, inconsistency of the title of the book on the cover its content, etc.).
The buyer has the right to return defective book products within 14 days from the moment of receipt. To do this, you should make an application by writing to the e-mail: honchar.museum@kyivcity.gov.ua. When submitting an application for the return of goods, the details of the settlement document issued to the Buyer together with the sold goods should be indicated. Defective products are returned at the expense of the Seller. The Seller makes a refund to the Buyer, in the amount of the value of the returned products, after the Seller receives the book products with elements of polygraphic defects.